Contact us

Contact Us

If you need assistance with your RuneScape or OSRS account, are having trouble accessing our services, or have a question about our platform, we're here to help.

Choosing the Right Support Channel

To ensure you receive timely and effective support for your query, please select the most suitable channel from below:

• If your issue requires immediate attention or is related to technical troubleshooting, use Live Chat.
• For account-related issues such as verification, recovery, or responsible gambling assistance, email us.

Support Availability

Our support team is available during the following hours for most inquires. We understand that time zones can vary so please do not hesitate to contact us outside of these times should you require immediate assistance.

Multilingual Support

Although our primary support language is English, we strive to provide assistance in the languages supported by the RuneScape community. If you require a specific translation or have an issue that requires multilingual attention, please let us know.

Accessing Our FAQ Centre and Help Pages

For common issues or frequently asked questions (FAQs), navigate for helpful guides, tutorials, and answers to your queries. 

Responsible Gambling Assistance

If you are struggling with problem gambling or have concerns about responsible gaming practices within our platform, please visit the dedicated page to access supportive resources and counseling services.

Technical Support

For any technical issues, including those related to account security, game updates, or equipment compatibility (mobile/desktop), you can contact our team directly through email , using Live Chat for immediate assistance. Please note that during periods of high usage we may not be able to provide instant problem resolution.

Escalation Procedures

In cases where your issue requires further attention beyond our standard support hours, or if you encounter significant difficulties with our platform, please follow these steps:

1. Contact us via Live Chat, ensuring you have provided a clear and concise explanation of the problem.
2. If necessary, escalate to email support by copying on your support ticket.
3. Our technical team will engage with our community forums for further information from other players who may be experiencing similar issues.

Mobile and Desktop Support Accessibility

Our platform supports a wide range of mobile devices (Android/iOS) as well as desktop systems running various operating systems including Windows/Mac/Linux, making it accessible to players across the globe. However, due to differences in hardware specifications or system requirements, there might be some discrepancies between device compatibility and features.

Complaint and Dispute Resolution

If you are dissatisfied with our service or have encountered a dispute that we cannot resolve through our standard support process, please reach out via email so that we can review the issue and provide additional assistance where needed.